
Frequently Asked Questions
How fast do you ship orders?
How fast do you ship orders?
All orders are processed within 1-3 business days after payment confirmation. Standard shipping takes 5-8 business days after processing. Once shipped, you'll receive a tracking number by email. We do not ship on weekends or public holidays. For lost or damaged packages, contact us at support@fairetx.store or (408) 831-8871.
Are your products brand new and authentic?
Are your products brand new and authentic?
Yes! All our products are 100% authentic and sourced directly from authorized distributors. We also carry a selection of certified renewed products, which are clearly labeled on the product page.
What is your return policy?
What is your return policy?
You have 30 days from the date you received your item to request a return. Items must be unused, in their original condition, and in original packaging with proof of purchase. Once your return is received and approved, your refund will be credited to your original payment method within 5-10 business days. Please note: return shipping costs are the customer's responsibility. To start a return, contact us at support@fairetx.store or (408) 831-8871.
Do you offer warranty on your products?
Do you offer warranty on your products?
All new products come with the manufacturer's official warranty. Warranty duration varies by brand and product — please refer to the manufacturer's documentation included in the box. For defective or damaged items, we offer exchanges. Contact us at support@fairetx.store or (408) 831-8871 and we'll make it right.
Which payment methods do you accept?
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay and Google Pay. All transactions are secured with SSL encryption for your safety.